Shipping policy

Shipping Policy

 

Thank you for shopping with RANGVELA. We are committed to delivering your orders safely and on time.

Order Processing

  • All orders are processed within 1–3 business days after confirmation.
  • Orders are not processed or shipped on Sundays or public holidays.
  • During peak seasons, sales, or festive periods, processing times may be slightly longer.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.
  • We may offer free shipping on selected products or order values as announced on our website.

Delivery Timeline

  • Standard delivery across India typically takes 3–7 business days after dispatch.
  • Delivery timelines may vary depending on the destination, courier partner, weather conditions, and other unforeseen circumstances.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp.
  • You can use the tracking number to monitor the status of your shipment.

Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Courier service disruptions
  • Incorrect shipping information provided by the customer

RANGVELA shall not be held responsible for delays caused by third-party courier services.

Incorrect Address

Customers are responsible for providing accurate shipping information. Orders shipped to an incorrect address provided by the customer may not be eligible for refunds or reshipment.

Damaged or Lost Packages

If your package arrives damaged or if you believe it has been lost in transit, please contact us within 48 hours of delivery or the expected delivery date.

International Shipping

  • We currently ship to selected international destinations.
  • International shipping charges are calculated at checkout based on the destination country, package weight, and courier partner rates.
  • Delivery timelines for international orders typically range from 7–21 business days after dispatch, depending on the destination and customs clearance process.
  • Customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country's customs authorities.
  • RANGVELA is not responsible for delays caused by customs inspections, international courier disruptions, or local regulations.
  • International shipping fees are non-refundable once an order has been dispatched.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, and import fees levied by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping charges unless otherwise stated.